FAQ

Exingeno LTD is an online platform specializing in the resale of game skins for popular titles such as Counter-Strike 2, Team Fortress 2, and Dota 2. We offer a wide range of digital in-game items for players over the age of 18.
We currently support Counter-Strike 2, Team Fortress 2, and Dota 2 for skin reselling. We may add more games in the future, so keep an eye on our platform for updates.
We accept a variety of payment methods, including credit and debit cards as well as alternative payment methods. The available options may vary depending on your location.
Refunds are not available due to the nature of the digital market. However, in cases where we are unable to provide the selected item or an alternative at the same price, we will offer a refund as an exception.
Exingeno Credits can be purchased in advance or received as part of a promotional offer. These credits can be used to buy in-game skins on our platform but cannot be redeemed for cash or transferred to another account.
Yes, Exingeno Credits expire one year from the date of purchase if unused.
Exingeno LTD’s services are available only to users who are 18 years old or above. By using our platform, you confirm that you meet the age requirement.
Yes, we take your privacy seriously. Our Privacy Policy outlines how we collect, store, and use your personal information. You can find more details on our website, including how we handle cookies and data protection.
For any inquiries, you can reach us via email at support@exingeno.com or through the contact form on our website. We aim to respond to all queries as quickly as possible.
No, Service Credits are non-transferable. Any attempt to sell, transfer, or trade Service Credits violates our terms and may result in account suspension or termination.
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